Boutique and independent hotels, 20 to 80 rooms
Your agents handle the desk work. You handle the guests.
We build and run the agents that answer enquiries overnight, offer the upgrade before arrival, reconcile rates across your channels, and put the thousands of past guest records already sitting in your system back to work. Fewer hours at a screen, and more revenue that pays no commission.
Past guests · in the PMS
8,400 records
Found once, stayed once, never contacted since.
Pre arrival · tomorrow
17 upgrades offered
Priced against tonight's availability, not a fixed list.
Overnight · front desk
Nobody woken
Late arrivals handled, two exceptions left for the morning.
- 5,000 to 15,000
- Past guest records a 30 to 80 room independent typically holdsIndustry reported
- Zero
- Of them with marketing attached, in most propertiesDemand you already earned
- $0
- The operations audit, and the map is yoursYours to keep, whether or not we build
The arithmetic
A build pays for itself in one percent of your year.
The commission on a direct booking is the cleanest money in the building, because the guest was always yours. Here is how little of your own inventory it takes to cover the work.
- A room night at
- $220
- Channel commission at 18%
- $40
- A build, once
- $5,000
- Direct room nights needed to cover it
- 125
- As a share of a 30 room year
- 1.1%
Modeled at 30 rooms across 365 nights. The free audit runs this on your own rate, your own commission, and your own occupancy.
What we build
Six agents, tuned to a single property.
Operations desk · demo
Click any stage to watch it run
The records already in your property management system, matched, cleaned, and contacted with a reason to return that suits the season. The demand you paid commission for the first time.
Guest list
Scripted scene.
The stack we build into
- Mews
- Cloudbeds
- SiteMinder
- Little Hotelier
- Opera
- Canary
- Stripe
- Mailchimp
Product names belong to their owners. These are the stacks we build on, not endorsements.
Boundaries
What it is never allowed to do.
Agreed before a line is built, written into the engagement, and testable. An automation that talks to your guests is only worth having if you know exactly where it stops.
It never invents a price
Rates, fees, and deposits come from your systems. If the answer is not in the booking record, the guest gets a person instead of a guess.
It never confirms what it cannot see
Early arrival, extra nights, pets, group changes. Nothing is promised unless the calendar and the rate plan both allow it.
Every message runs in review first
Replies go out in your voice, under your name, and a person approves each one until you decide a workflow has earned its autonomy.
Complaints go to a human, always
Damage, refunds, safety, and anything with an upset tone leave the automation immediately and land with your team, with the full thread attached.
Every action is logged where you can read it
What was sent, when, on what trigger, and what it decided. Not a black box you are asked to trust.
Your data stays in your systems
We build on scoped, revocable access to the accounts you already own. If you end the engagement, you keep the work and we lose the keys.
The offer
The audit is free.
The map is yours.
01
Book a call
Thirty minutes. You talk. We take notes on which handoffs are still a person, what gets re-keyed, and what wakes you up.
02
We map the operation
Short interviews and a look at the real calendars and spreadsheets, not the documented version. The documented process is rarely the process.
03
You keep the map
What is worth automating, what is not, and what the manual version costs you now. The map is yours to keep and act on, with us or with anyone else.