Operations automation for villa portfolios and independent hotels
One booking. Five systems. No connection between them but you.
Your property manager, your pricing tool, your locks, your cleaners, your inbox. Each one finishes its own step and hands the rest back to your desk. Accendra builds and runs the agents that carry it the rest of the way, so the admin stops costing you evenings and margin, and starts leaving room to grow.
Booking 4471 · handoff
Carried to five systems
Code issued, cleaner booked, deposit held, welcome sent.
Overnight · guest inbox
41 messages answered
Two escalated to you, with the full thread attached.
Turnover · same day
Cleaner confirmed
Checkout 10:00, arrival 16:00, verified before anyone drives out.
- 4 to 5 hours
- Saved a day once guest messaging is automatedHostaway, from its own user data
- $14,400
- A year from enquiries answered overnight rather than the next morningOne extra booking a month at $1,200
- $0
- The operations audit, and the map is yoursYours to keep, whether or not we build
Built on the tools you already run
- Guesty
- Hostaway
- Lodgify
- PriceLabs
- Mews
- Cloudbeds
- SiteMinder
- Breezeway
- Turno
- Stripe
Product names belong to their owners. These are the stacks we build on, not endorsements.
Where it breaks
One reservation. Seven systems that never speak.
Nothing here is broken software. Every one of these tools does its own job properly, then hands the rest back to a person. The gap between them is not a product anyone sells, because every vendor wants to be the system of record rather than the connection between competitors.
Reservation 4471 · every step it takes
- 01
Channel and PMS
Booking lands
The one step every tool does well.
Already handled
- 02
Screening
Guest verified
Checked in another tab. Recorded nowhere the rest can read.
An agent takes this
- 03
Payments
Deposit held
Taken on one system, reconciled by hand on another.
An agent takes this
- 04
Locks and access
Code issued
Generated on the day, pasted into a message by a person.
An agent takes this
- 05
Cleaning
Turnover booked
Assigned in an app that cannot see the arrival time.
An agent takes this
- 06
Guest inbox
Guest messaged
Answering questions the booking record already knows.
An agent takes this
- 07
Spreadsheet
Owner reported
Built from exports that were stale before they were sent.
An agent takes this
6 of 7
steps on this booking are work an agent can take over. We start with whichever one is costing you the most.
Accendra builds and runs the agents that take those six steps off you. The hours come back, the small errors stop, and you get the room to take on more properties without adding a person.
Map my handoffs, freeI answer the same arrival question forty times a week, most of them after ten at night.
Three cleaners, two calendars, one group chat, and a same day turnover.
An owner asked what we had done for them last quarter and I spent two days building the answer.
Every tool works. I am what connects them.
Composites of what operators describe, written to be recognised. Not quotations from named clients.
Services
Six agents. Built into the stack you already pay for.
We design, build, and run each one inside the tools you already have. No migration, no extra subscription, and no new screen for your team to learn. What you notice is the work that stops arriving on your desk.
Guest Messaging
Your property manager already answers messages. Ours reads the booking record first, so it knows the code is issued, the cleaner is confirmed, and the late checkout is already paid for. Answers stop contradicting the calendar.
Turnover and Access
Checkout time lands, the cleaner is assigned against the real arrival, the code is generated and delivered, and a person is told only when something slips. No group chat holding the schedule together.
Upsells
Early arrival, late departure, the orphan night between two bookings. Offered at the moment the guest is most likely to say yes, priced against what the calendar shows, and charged without an invoice by hand.
Reviews
The request goes out when the stay went well and quietly does not when it did not. Poor experiences route to a person before they route to a public page.
Owner Reporting
Occupancy, rate, spend, and every guest note, assembled from live data rather than a stale export. Sent on a schedule you set, so nobody has to build the answer when an owner asks.
Reconciliation
Bookings, payouts, deposits, and cleaning costs matched across the tools that hold them. The reconciling that currently happens in a spreadsheet on a Sunday happens nightly instead.
Two operations
The same work taken off you. Two different days.
A villa portfolio and a thirty room hotel run on different software and answer to different people. What we build is the same shape in both. The language, the integrations, and the numbers are not.
What you keep
The Operating Map. Yours, either way.
Every workflow in your operation, the systems it crosses, how many times a person touches it, and whether it is worth automating at all. Some of the answers are no. A map that recommends everything is a sales document, not a map.
| Workflow | Systems crossed | Touches | Verdict |
|---|---|---|---|
| Arrival to access | PMS · lock app · inbox | 4 manual | Automate |
| Turnover scheduling | PMS · cleaning app · group chat | 6 manual | Automate |
| Deposit and damage | Payments · PMS | 3 manual | Automate with review |
| Rate changes | Pricing tool · channels | 2 manual | Leave alone |
| Owner reporting | PMS · payouts · spreadsheet | 9 manual | Automate |
| Complaint handling | Inbox | 1 manual | Keep human |
Illustrative contents. Your map is built from your own systems and your own week.
Boundaries
What it is never allowed to do.
Agreed before a line is built, written into the engagement, and testable. An automation that talks to your guests is only worth having if you know exactly where it stops.
It never invents a price
Rates, fees, and deposits come from your systems. If the answer is not in the booking record, the guest gets a person instead of a guess.
It never confirms what it cannot see
Early arrival, extra nights, pets, group changes. Nothing is promised unless the calendar and the rate plan both allow it.
Every message runs in review first
Replies go out in your voice, under your name, and a person approves each one until you decide a workflow has earned its autonomy.
Complaints go to a human, always
Damage, refunds, safety, and anything with an upset tone leave the automation immediately and land with your team, with the full thread attached.
Every action is logged where you can read it
What was sent, when, on what trigger, and what it decided. Not a black box you are asked to trust.
Your data stays in your systems
We build on scoped, revocable access to the accounts you already own. If you end the engagement, you keep the work and we lose the keys.
The offer
The audit is free.
The map is yours.
01
Book a call
Thirty minutes. You talk. We take notes on which handoffs are still a person, what gets re-keyed, and what wakes you up.
02
We map the operation
Short interviews and a look at the real calendars and spreadsheets, not the documented version. The documented process is rarely the process.
03
You keep the map
What is worth automating, what is not, and what the manual version costs you now. The map is yours to keep and act on, with us or with anyone else.
If a booking passes through your hands more than three times before the guest arrives, there is a good chance we can carry it instead.
Book a free operations auditQuestions operators ask